FirstBank, West Africa’s pioneer financial institution and a leader in driving financial inclusion, is taking another bold step by rolling out specially designed services for blind, partially sighted, and physically challenged customers across its network.
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This initiative underscores the Bank’s unwavering commitment to inclusion and diversity, evident not only in its policies and partnerships but also in its workforce structure—where women make up 41% of employees and 37% of management positions. Programs like the FirstBank Women Network and its membership of the UN Women platform further highlight its drive to create equal opportunities at all levels.
Speaking on the development, Patrick Akhidenor, Chief Risk Officer and Chairman of the FirstBank Sustainability Committee, said:
“Access to financial services is a right, not a privilege. Whether physically or digitally, everyone deserves the opportunity to bank with ease. That’s why we are introducing solutions that allow visually impaired and physically challenged customers to carry out their transactions independently, securely, and with confidence.”
The inclusive banking solutions will be rolled out in phases across the FirstBank Group. Key features include:
- Accessible transaction documents in braille, audio, large print, and digital formats.
- Upgraded ATMs with voice guidance and high-contrast screens.
- Bank cards with tactile and braille features for easier identification.
- Enhanced secure access through improved soft PINs and tokens.
- Product brochures in braille and audio to help customers better engage with services.
This initiative aligns with the Central Bank of Nigeria’s financial inclusion strategy and the UN Convention on the Rights of Persons with Disabilities, both of which emphasize equal access to financial services.
By embedding accessibility into its operations, FirstBank is setting a new benchmark for ethical and inclusive banking—empowering every customer, regardless of physical ability, to take charge of their finances without reliance on third parties.
