The National Identity Management Commission (NIMC) has introduced new WhatsApp and live chat support platforms as part of efforts to improve customer service and make access to National Identification Number (NIN) enquiries easier for Nigerians and legal residents.
In a statement released on Monday, the Commission said the initiative is part of its ongoing digital transformation and service improvement drive under the leadership of Director-General and Chief Executive Officer, Abisoye Coker-Odusote.
According to NIMC, the newly launched channels are aimed at providing faster, more convenient, and real-time assistance to users, while also reducing the need for physical visits to its offices.
The Commission disclosed that members of the public can now access support through the live chat feature on its official website, NIMC Official Website�, as well as via its official WhatsApp support line at +234 701 566 6971.
NIMC explained that the move aligns with the Renewed Hope Agenda of President Bola Tinubu, which focuses on improving public service delivery through technology-driven solutions.
The Commission stated that the platforms will provide quick responses to enquiries, real-time guidance, and verified information relating to NIN services and identity management issues.
It further noted that the reforms being driven by Coker-Odusote are designed to expand access to identity services, boost public confidence, and improve operational efficiency across the Commission.
NIMC also advised Nigerians and legal residents to rely only on its official communication channels and remain cautious of misinformation and fraudulent activities.
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