In an effort to strengthen its bonds with important stakeholders, Airtel Nigeria organised a Media Roundtable to provide updates on its innovations, sustainability initiatives, and strategic approach to guaranteeing a flawless customer experience.
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More than thirty senior media representatives attended the Tuesday, September 24, 2024, event at the Sheraton Hotel Ikeja. Four Airtel directors gave insightful presentations during the event, which covered the company’s ongoing efforts in the areas of information technology, data products, network infrastructure, sustainability, and digital transformation.
In his opening remarks, Femi Adeniran, Director of Corporate Communications and CSR, said that Airtel uses the roundtable as a way to inform its media partners about its operations, acknowledging their vital role as business partners and supporters.
Ismail Adeshina, the Director of Marketing at Airtel Nigeria, also gave a speech at the event. He discussed two of the company’s current data packages, Airtel Unlimited Data and Smart Router, which are intended to improve the customer experience.
“We are pleased to announce that we introduced the Unlimited Data and the Airtel Smart Router to the Nigerian telecom market first. We introduced the Unlimited data bundle in response to our clients’ growing data needs.
Additionally, we’ve created the Airtel Smart Router, which makes it simple for customers to upgrade their conventional TVs to smart TVs,” the speaker stated. In her presentation on the telco’s approach to guarantee a smooth customer experience, Director of Information Technology Kemi Ariyo said, “At Airtel, we value our customers, and one of the ways we ensure they enjoy seamless experience is through our use of Artificial Intelligence tools.”
These artificial intelligence tools identify, auto-correct, and forecast future problems. She also mentioned that Airtel has started construction on the tier four NXtra data centre, which is expected to be operational by 2027. Chief Technical Officer Harmanpreet Singh Dhillon, for his part, emphasised Airtel’s dedication to advancing network technology and how the company continues to lead the satellite internet industry.
“Airtel has embraced a hybrid solution that combines solar and lithium-ion batteries because we believe in implementing the newest technologies that comply with sustainability guidelines. To connect to the rest of the world, all you need is a satellite at a location.
We are distinct in this regard since we employ two links, one of which acts as a backup to ensure stability and dependability.
The event culminated in a lively Q&A session when journalists conversed with the four directors about a variety of subjects, including digital transformation and customer data experiences.
